Privacy Policy
Stairs Delivered (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when visiting www.stairsdelivered.com (the “Website”).
This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our Website, communications, quote requests, purchases, and related business activities.
- Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Minnesota.
- Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name
- Company name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Project specifications
- Measurements and dimensions
- Design preferences
- Communications and correspondence
- Any information submitted through forms, quote requests, emails, or customer service interactions
Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring website information
- Date and time of visits
- Pages viewed
- Website activity
- Clickstream data
- Usage analytics
- Cookies and Tracking Technologies
We may use:
- Cookies
- Pixels
- Web beacons
- Analytics tools
- Similar tracking technologies
to improve website functionality, analyze traffic, enhance user experience, and support marketing activities.
You may disable cookies through your browser settings; however, certain Website features may not function properly.
- How We Use Information
We may use collected information to:
- Provide quotes and estimates
- Process orders and payments
- Manufacture and fulfill products
- Arrange shipping and delivery
- Respond to customer inquiries
- Provide customer support
- Verify customer information
- Improve products and services
- Improve Website functionality
- Prevent fraud and unauthorized transactions
- Send marketing communications
- Conduct internal business operations
- Comply with legal obligations
- Enforce agreements and policies
- Measurement and Project Information
Project information, dimensions, specifications, drawings, measurements, layouts, and related information submitted by customers may be retained as part of our business records.
Customers remain solely responsible for the accuracy of measurements, specifications, dimensions, and project information submitted to Stairs Delivered.
Submission of such information does not transfer responsibility for accuracy to Stairs Delivered.
- Sharing of Information
Stairs Delivered does not sell personal information.
We may share information with trusted third parties when reasonably necessary to operate our business, including:
- Payment processors
- Freight carriers
- Shipping providers
- Manufacturers and suppliers
- Website hosting providers
- Technology service providers
- Analytics providers
- Marketing service providers
- Professional advisors
- Legal counsel
- Accountants
- Government agencies when required by law
Information shared with third parties shall be limited to information reasonably necessary to perform the applicable service.
- Marketing Communications
By requesting a quote, submitting information, creating an account, subscribing to communications, or purchasing products, you may receive communications from Stairs Delivered regarding:
- Quotes
- Orders
- Shipping updates
- Product information
- Promotions
- Company updates
- Marketing offers
You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
Even if you opt out of marketing communications, we may continue to send transactional communications relating to quotes, orders, payments, shipping, warranties, customer service, and other business matters.
- Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.
Accordingly, Stairs Delivered cannot guarantee absolute security of any information transmitted to or stored by the Website.
- Data Retention
We may retain information for as long as reasonably necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Process warranty claims
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
- Protect the rights of Stairs Delivered
Information may be retained after transactions are completed where reasonably necessary for business, legal, accounting, tax, warranty, or compliance purposes.
- Third-Party Websites
The Website may contain links to third-party websites.
Stairs Delivered is not responsible for the content, privacy practices, security practices, or policies of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
- Children’s Privacy
The Website and services are intended for individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children under thirteen (13) years of age.
If we learn that such information has been collected, we will take reasonable steps to remove it.
- Privacy Rights
Depending upon your state of residence and applicable law, you may have certain rights regarding your personal information, including:
- Access rights
- Correction rights
- Deletion rights
- Marketing opt-out rights
Requests relating to privacy rights may be submitted using the contact information provided below.
We reserve the right to verify the identity of any person making such a request.
- Legal Compliance and Protection
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with legal obligations
- Respond to legal requests
- Protect our rights and property
- Prevent fraud
- Enforce agreements
- Protect customers, employees, or the public
- Business Transfers
In the event of a merger, acquisition, asset sale, reorganization, financing transaction, or similar business event, customer information may be transferred as part of the transaction, subject to applicable law.
- No Verbal Modifications
No verbal statements, representations, promises, or assurances made by any employee, representative, contractor, or agent of Stairs Delivered shall modify this Privacy Policy unless confirmed in writing by an authorized representative of Stairs Delivered.
- Changes to This Privacy Policy
Stairs Delivered reserves the right to modify this Privacy Policy at any time.
Changes become effective immediately upon posting to the Website.
Continued use of the Website following any modification constitutes acceptance of the revised Privacy Policy.
- Contact Information
Stairs Delivered
Website: www.stairsdelivered.com
Questions regarding this Privacy Policy or our privacy practices may be submitted through the contact information provided on the Website.
- Acceptance
By accessing the Website, requesting a quote, submitting information, creating an account, communicating with Stairs Delivered, placing an order, or purchasing products, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
